B2C Platform POC
CASE NR.1
Overview
Project duration: 2022 September - 2023 April
Product: B2C product for plumbers and people who need plumbing services. The main purpose is to make communication between plumbers and customers as easy as possible and to have all the information about the job in one place.
My Role
I was part of a team of: 1 XD director, 1 UX researcher, Senior UX/UI designer, UX/UI designer, and PM. I was contributing to wireframes, applying look and feel, and responsible of creating interactive prototype in Axure.
Proposals
Problem:
Plumbers face problems with sharing proposals with homeowners and have unnecessary discussions after installation
Solution:
The app has built-in functionality for creating proposals
The plumber can mark the proposal that is recommended.
Homeowner chooses their preferred proposal in the app, which can be reviewed anytime.
Homeowners can choose any additional services if needed.
App Overview - Plumber Flow
The main goal is to create a flow in which plumbers can manage jobs, and communicate with the homeowner.
Solutions:
The list of active and archived jobs, with search and sorting
The app has a calendar with all the jobs.
Creating a new job plumber can choose if the client is returning and get information prepopulated.
The app has an in-built messaging and calling function
Every job has proposal and agreement management.
App Overview - Plumber Flow
The main goal is to create a flow in which plumbers can manage jobs, and communicate with the homeowner.
Solutions:
The list of active and archived jobs, with search and sorting
The app has a calendar with all the jobs.
Creating a new job plumber can choose if the client is returning and get information prepopulated.
The app has an in-built messaging and calling function
Every job has proposal and agreement management.
Axure Prototype
For further user testing that the client wanted to conduct by themself, Axure prototype has to be made, with a more inclusive prototype, with active input fields and storage information. Also prototype had to be adapted for the desktop.